Shipping policy

Shipping Policy

Processing time

All products are made to order. Production begins after your order is placed and payment is confirmed.

Typical processing times:

  • 2 to 7 business days for production

  • Plus shipping time based on the method and destination selected at checkout

Processing times may be longer during peak seasons or promotional periods. A shipping confirmation with tracking will be sent once your order has shipped.

Shipping methods and delivery

We offer standard shipping on all orders. Estimated delivery times are shown at checkout and vary by destination.

Delivery timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by:

  • Shipping carriers

  • Weather or natural events

  • Customs processing

  • Incorrect or incomplete shipping addresses

Tracking your order

Once your order ships, you will receive an email with tracking details. You can follow your shipment using the carrier’s tracking page.

Lost or delayed packages

If your order has not arrived within the expected timeframe:

  • Check the tracking information to see the latest scan.

  • If the package appears lost in transit, contact us within 30 days of the estimated delivery date at support@wisdomflavor.com.

After review, we will arrange a replacement or another appropriate solution in line with our fulfillment partner’s policies.

Incorrect or incomplete addresses and unclaimed shipments

You are responsible for entering a complete and accurate shipping address at checkout.

If an order is returned to our fulfillment partner due to:

  • Incorrect or incomplete address

  • Unclaimed or refused delivery

  • Failed delivery attempts

you will be responsible for any reshipment costs. No refunds are provided for orders returned for these reasons.

International orders

For international orders, customers are responsible for any customs fees, import duties, or taxes required by their country. These charges are not included in the product or shipping prices.

Any delays related to customs are outside our control.

Local pickup

We do not offer local pickup for made-to-order items fulfilled through our production partners.

Contact

For questions about shipping or an issue with your order, contact:

support@wisdomflavor.com